{ Then you need to log onto the Afterpay Merchant Portal to apply the refund via the Afterpay system. Nick | Community Moderator @Shopify- Was my reply helpful? If they refunded through Afterpay then it will take a few days for the request to go through, but when it does the $55 will be taken off of your last repayment to Afterpay. We had a problem with our server. Eligibility includes, but is not limited to: We are working to expand Afterpay availability over time to allow more sellers to accept Afterpay within their business. (d)If an Automatic Payment fails (for example, if your Nominated Payment Source is a credit or debit card which has expired), Late Fees may apply unless you otherwise make the scheduled payment on or before the relevant due date. (c)We may request additional documentation from you to assist us in resolving any complaints or disputes, and you must provide all reasonable assistance to us to facilitate us in resolving any complaints or disputes. If a payment is not processed on or before the due date, late fees will apply initial $10 late fee, and a further $7 if the payment remains unpaid 7 days after the due date. For the avoidance of doubt, you will not be required to return goods if you are seeking a refund on the basis that the Retailer did not deliver the goods to you. (c)You are responsible for maintaining the security of your Afterpay Account details. Cookie Notice (ii)as a direct or indirect consequence of unauthorised users accessing your Afterpay Account as a result of your negligence. The Afterpay In-Store API uses access tokens to allow access to the API. We'll contact you by email with . How Do Refunds and Returns Work at Afterpay? Notwithstanding any other provisions of this Agreement, you must make all payments in accordance with the Payment Schedule and pay all other amounts in full to us under this Agreement without any set-off, withholding or reduction. Do I have to download the Afterpay app to use Afterpay in-store? Document Version 4.2 | Last updated: Thursday, 02 May, 2019. To understand in real-time whether Afterpay was used as a payment method for in-person transactions, reference your printed receipt. Not at this time. A reference id linking this refund to an object in the merchants system. A human-readable message giving more details about the error. Should a success or error response (with exception to 409 conflict) not be received, the POS should queue the request ID for. (d)All information that Afterpay collects about you or the recipient you nominate for Third Party Goods, including information collected in connection with the verification of your identity, will be collected, used, stored and disclosed in accordance with the Afterpay Privacy Policy (https://www.afterpay.com/privacy/). If you do not want to be bound by this Agreement, you must not make a purchase using Afterpay's Products. Please review all applicable Third Party Supplier terms and conditions prior to placing your Order for any Third Party Goods. No worries at all. We set out below the terms and conditions of your use of, and access to, our Products. 4.1Order Confirmation and Payment Schedule. If Afterpay rules in favor of the customer, the balance charge becomes permanent. The order was $142, and at the end of this I would have paid my first payment of $35 and I dont have the product. Well continue to update our status page with more information. (a) Our Products allow you to buy: (i) goods or services offered by online or in store merchants with whom Afterpayor an Afterpay Affiliate has an agreement; (ii) sellers through an online market place with whom Afterpay or an Afterpay Affiliate has an agreement; and (iii) Third Party Goods offered by Third Party Suppliers through our Websites with whom Afterpay or an Afterpay Affiliate has an agreement,including in each case a merchant or seller in an overseas jurisdiction permitted by Afterpay (each a Retailer, and together the Retailers). } After a few months, for each transaction, customers are allowed to make a maximum purchase of $1,500 and have an outstanding AfterPay credit limit of $2,000. The request ID for the previous submitted refund request. You can accept Afterpay in person on any of our contactless-enabled points of sale: Afterpay cannot be accepted via swiping through magstripe on Square Stand (1st generation). (c) Except as required by law, we do not guarantee continuous, uninterrupted or secure access to our Products or Third Party Goods, and we make no representations or warranties regarding the amount of time needed to complete processing of Orders or payment transactions. Your total transaction must be between $1.00 and $2,000. But can someone explain to me why I am not being refunded for my first payment? Unfortunately, we do not have any control or influence over the timing of your banks ability to finalise this process and Afterpay makes no representations on this subject matter. You can download the free Afterpay app here. Please read this Agreement carefully. After that, your Afterpay credit limit is capped at $2,000 (at any one time) - this applies to everyone. This resource performs a full or partial refund. Choose whether the return is for a purchase made in-store or online. If you've made a return and would like to request that your next payment be pushed back by up to 2 weeks from the original due date in order for the Square seller to process your refund, you can do so easily in the Afterpay . Returning goods in-store using Afterpay Card. Where is Afterpay in-person acceptance available? You can update or change your preferred Nominated Payment Source or Payment Method at any time via your Afterpay Account, provided that there may be restrictions on removing a Nominated Payment Source until all existing Payment Schedules have been completed. NFC capability is now a widely supported handset feature on devices across a range of price points. Are there any limits to how much a customer can spend using Afterpay? (d) You agree to ensure that payment(s) are made in accordance with the Payment Schedule. (g)Despite clause5.6, where your Afterpay Account has been closed for any reason, our respective obligations in relation to product returns in clause5 will continue only until the earlier of: (i) the date on which all amounts you owe to us have been paid to us; or (ii) the date which is 120days after your last Order or such later date we have agreed with a Retailer where required based on the nature of the goods or services purchased by you. (b)Afterpay and its Related Companies, or any third party providing services on behalf of Afterpay, and the directors, employees, officers, agents and representatives of them, will not, to the extent permitted by law and subject to clause2.2, be liable for any loss or damage (including any direct, indirect or Consequential Loss or damage) you or any third party may incur from your purchase or use of any goods or services from a Retailer or from the use of an online market place, except to the extent that we cause such loss or damage (in which case, our liability to you is limited as set out in clause10.3(a) above). The original Orders merchantReference. For example, if you make a $400 purchase using Afterpay and the retailer approves a $250 refund, we will cancel your 3rd and 4th instalments of $100, and amend your 2nd instalment to $50. All fields are required. Then you need to log onto the Afterpay Merchant Portal to apply the refund via the Afterpay system. (e)Your Afterpay Card must be used only by you as the Afterpay Account holder. (a)You may request to close your Afterpay Account by contacting us directly. The original order ID to apply the refund to. You only pay 6% + 30 (excl. "amount": "10.00", 5.1If you decide to return goods to a Retailer, which goods have been purchased using our Products, and request a refund, or a return and refund are otherwise accepted by the Retailer or permitted by law, you will directly arrange the return with the Retailer, ensuring that the goods are returned according to the Retailers returns policy (or the policies of an online marketplace) or other instructions or your rights at law. (b)If you wish to raise a dispute or submit a complaint to us, you should do so by contacting us using the details listed below. Will be returned if the secret is invalid. If youve made a return and would like to request that your next payment be pushed back by up to 2 weeks from the original due date in order for the Square seller to process your refund, you can do so easily in the Afterpay app. Freaking out, I checked the comments section and noticed it has refunded TWICE. Does this make sense? (a) If you fail to pay any amounts according to the Payment Schedule, Late Fees will apply on each payment that is due but not received. 3.2Your obligations to us as a holder of an Afterpay Account. (If it is, you don't need to put the email here, just confirm it please). All remaining payments are handled entirely by Afterpay. Your Afterpay Card will open in your digital wallet. "currency": "AUD" "amount": "10.00", Using Square Online? All orders are subject to Afterpays approval for example, if you have any overdue payments, Afterpay will not be available to you. For example, if you made a $400 purchase using Afterpay (i.e. Cross Border Trade - What happens when a refund is issued by a Retailer? You say this: "The reason I ask is becausethe refund process is the same regardless of what gateway you would be using, Shopify Payments has no bearing on this at all if you are using another payment gateway. " If the return is successful, it may take up to 10 days for funds . Here's how the seller may respond: Accept your return request and offer a full refund - You'll return the item in the same condition in which it was received and the seller will then issue you a full refund, including the original postage cost. Disputes should be raised with us as soon as possible. Before attempting an order/refund request the POS client should generate a request ID and store to durable disk. The above command returns JSON structured like so: The Afterpay API uses conventional HTTP response codes to indicate success or failure of an API request. We cannot ensure that a Retailer you are dealing with will complete the transaction. For the avoidance of doubt, the applicable timezone for all due dates provided as part of a Payment Schedule shall be the applicable timezone in Auckland, New Zealand. "price": { Afterpay Card means the Afterpay card generated in the Afterpay app (linked to the digital wallet on the device on which it is loaded) that is issued to Afterpay and authorised for your use to make Your Afterpay purchase in-store or online, linked to the digital wallet on the device which it is issued. What I do want to look into for you though is why and how it displayed as $0.00 when you initiated the refunds. If the returned item is used, damaged, missing parts, or is damaged during return delivery because it . Please note, using Afterpay to pay for any eligible purchase will not affect any of your existing rights to refund under applicable consumer law or otherwise. (d)An Afterpay Card will be valid for 3 years after it has been added to your digital wallet. The delivery/quality of goods and all refunds are the responsibility of the retailer where you make the purchase or the Third Party Supplier who supplies the Third Party Goods available through our Website. } The Afterpay In-Store API is organized around REST. Here's the process: 1) Return your order back to the original branch the purchase was made at for a full refund. } Refunds. Your customer may have cancelled or closed your card in the time since the purchase was made. Learn how to process split tender payments with Square. (b)You may not close your Afterpay Account to evade investigations of any nature. The information on our Website is for information purposes only and is subject to change without notice. "requestId":"61cdad2d-8e10-42ec-a97b-8712dd7a8ca9", Should a response not be received within 30 seconds the POS can opt to retry the idempotent order/refund request. What happens if my customer is late on their subsequent payments? Refunds. This Agreement is a contract between you (you or your) and Afterpay NZ Limited (NZ company number: 6340314) (Afterpay, we, us, our). "requestedAt":"2015-07-14T10:08:14Z", If the customer wins the dispute, Afterpay covers any dispute losses entirely. Login to the Merchant Portal Click on the Order that you wish to apply a Refund to View Order details and press the ISSUE REFUND button Enter the Refund Amount and your password Press ISSUE REFUND button 4 instalments of $100 each) and wish to return items worth $250, once your return has been processed by us we will notify Afterpay who will cancel your 3rd and 4th instalments of $100, and amend your 2nd instalment to $50. By clicking to accept these terms and using Afterpays Products, you agree to be bound by (i) this Agreement; and (ii) Afterpays Privacy Policy which can be found at https://www.afterpay.com/privacy/. The sum of all refunds for the given order, including the new refund, exceed the initial order amount. . Otherwise, Afterpay will automatically process payments on the scheduled dates from your card. The unit price of the individual item. Eligibility for Afterpay is dependent on numerous factors, including how your business is structured and what you sell. The merchant had to wait for the refund /authorization to clear on their end and then they'll issue a refund to the form of payment. You will have the option to select a preferred Payment Method and Nominated Payment Source when your Afterpay Account is being created. To check out using Afterpay, you will first need to load your Afterpay Card into your digital walletsuch as Apple Pay or Google Pay. }, At no point are funds held from your Square account. Payment Method means any payment method accepted by Afterpay from time to time. (b) By placing an Order with a Retailerandusing our Products, you provide us with unconditional and irrevocable consent and direction to pay(or procure an Afterpay Affiliate to pay) the Retailer on your behalf in exchange for your agreement and obligation to repay or pay to us, as principal debtor, in accordance with this Agreement the agreed amounts and on the dates outlined in your Payment Schedule, plus any additional applicable Late Fees if you miss a repayment to us on or before the scheduled date outlined in your Payment Schedule, as set out in clause4. interest charges on a nominated credit card), except to the extent that such fees or charges arise as a result of our error or system failure. I dont know why I cant understand or grasp this, Ive emailed and Ive called clearly afterpay is not for me if I cant understand it. Afterpay Affiliate means a related body corporate or related entity of Afterpay, including one in another jurisdiction. I'd love to credited this loss in my next bill.but that would entail shopify actually caring about their customers as we have to care about ours and refunding/crediting when we stuff up. (a) An Automatic Payment is a payment, through the Payment Method you have chosen, that we will automatically charge directly to your nominated Card (Nominated Payment Source) on a one-time or regular basis in agreed upon amounts as outlined in your Payment Schedule. If you've made a return and would like to request that your next payment be pushed back by up to 2 weeks from the original due date in order for the Square seller to process your refund, you can do so easily in the Afterpay . Store credit refunds are immediately available in your account from the time your return is processed and closed. This is a POST call to the REFUND endpoint of the Riverty eCommerce API. If you decide to purchase goods from an authorised Retailer from outside of New Zealand, we draw your attention to clause 4.5 of these terms. (c) To the extent permitted by law, a partys liability to the other party under or in connection with this Agreement is reduced to the extent, if any, to which the other partys acts or omissions cause or contribute to its own loss or damage. Square Sellers should refund an Afterpay payment as they would any other payment with Squarevia your transaction history via your Square app or online Square Dashboard. When a Retailer issues a refund for a Cross Border Transaction, Afterpay will use the original retail exchange rate (used at the time the order was placed) to determine the refund amount to apply to your Nominated Payment Source for the relevant goods. This endpoint creates a device access token. GST); (h)Not permit others to use your Afterpay Account, or allow anyone else to have or use your Afterpay Account password details; (i) Not use any technology (device, software or hardware) to damage, intercept or interfere with our Products or Websites; (j) Immediately contact us if you believe that your Afterpay Account may be subject to an unauthorised transaction, account takeover or other type of fraudulent activity or security breach; (k) Not create liability for us or our Related Companies or cause us to lose (in whole or in part) the services of our Retailers, or in the case of an online market place, the provider of the online market place; (l) Authorise us to disclose Card-related profile and purchase behaviour information to third parties (including, without limitation, Visa and MasterCard) for the purpose of eliminating fraud and illicit behaviour; and. "quantity": 1, (a) We aim to: (i) Acknowledge receipt of all disputes and complaints against us within 5business days; and (ii) Resolve all disputes and complaints against us within 21 business days. I have a question about something I purchased from a Square seller. The terminal secret provided for activation. Afterpay is a separate payment option working with Square, and this is the standard Buy Now, Pay Later (BNPL) rate that Afterpay charges merchants. Asking for a refund within 120 days of buying a product means the retailer must reimburse Afterpay first, which in turn refunds the money back to you. (ii)failed to take reasonable steps to mitigate the relevant claim, demand, loss or damage. In addition to the fields in the original request, the response includes the following: This resource reverses a previous refund. No funds are received by Afterpay during this process. "name": "widget", }', "https://posapi-sandbox.afterpay.com/v1/orders/reverse", '{ ] I understand I had only made one payment, so the rest of the payments would keep happening since its not actually my money. We recommend that you use UUIDs as request IDs. Third Party Goods means goods or services supplied by a Third Party Supplier that may be purchased through our Websites using the Products. 5.6Where you wish to return a product 120 days or more after the purchase date, we will no longer have any involvement in the product return process (i.e. In general, codes in the 2xx range indicate success, codes in the 4xx range indicate an error that resulted for afterpay purchases that are pre-order goods, we reserve the right to (1) extend the payment date to up to seven (7) business days, (2) create a reserve pursuant to section 3.1 of the agreement, and (3) in the event of non-delivery of pre-order goods, seek a refund from you on any purchase amounts we have paid you as well as any chargeback By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. GST) when you make an online or in-person Afterpay sale. I feel like they got the first payment of $35 as well as the $142 once its over? Shipping charges are not refundable. Yes! . Delivery, fulfilment and customer support for the Third Party Goods will be provided by the Third Party Supplier. What . Buy now, pay later or BNPL is a payment option where a customer pays for a purchase over time in instalments, while sellers get paid the full amount immediately. If a renewable subscription has not been . (b) You agree to provide any information or documentation reasonably requested by Afterpay or a Retailer to verify your identity in connection with your Afterpay Account or Orders. A device ID required for auditing and authentication. For questions about a purchase made through Afterpay, contact Afterpay directly through their support centre or review their support articles. Access tokens are created using the Create Token endpoint. Thanks, we'll work on improving this article. Note: Once youve enabled Afterpay in-person, customers can pay via their Afterpay Card on Square POS, Appointments POS, Retail POS, and Restaurants POS. I have sent you an email about this directly. Each party irrevocably submits to the non-exclusive jurisdiction of courts exercising jurisdiction in New Zealand. Learn more about Afterpay refunds in their support center. PLEASE NOTE: In most circumstances, relevant banks will void a pre-authorisation transaction within a few hours of the pre-authorisation transaction being conducted by Afterpay. The request ID for the previous submitted order request. We will not take responsibility for unauthorised access and use of your Afterpay Account unless we have failed to take reasonable steps to prevent such unauthorised access or use. The Afterpay In-Store API requires all communications to be secured using TLS 1.2 or greater. An example request: "https://posapi-sandbox.afterpay.com/v1/", 'Authorization: Bearer
', # With shell, you can just pass the correct header with each request, "https://posapi-sandbox.afterpay.com/ping", "https://posapi-sandbox.afterpay.com/v1/devices/activate", 'User-Agent: Merchant XYZ; POS Platform/1.0.0; Merchant/60032000', '{